Frequently Asked questions - FAQs

FAQs

Account information

Opening An Account:

Fill up the mandatory fields and click submit button.   

 

Forgot Password:

If you forget your password, please click on 'Can't login' link and follow the forgot password flow to retrieve your password or you can reach out our customer service to assist you.

Manage Account:

You can edit your birthday, email, social media accounts here to receive exclusive offers.

You can also manage your login password, withdrawal password, bank card information and check your fund history here.

 

Bank Information

Deposit:

Once you hit deposit tab, all available deposit methods will appear. You can choose either one of these and follow the steps to complete your deposit request.

Transfer:

Each product has one wallet, you have to transfer money to the product wallet before starting game play.

"Fast Transfer" allows you to transfer all money from other wallets to the specific wallet you want.

Note: If you have an active bonus and still haven’t completed rollover requirement, you may not be able to transfer money out from the wallet.

 

Withdrawal:

We offer several withdrawal methods. You will see all options on withdraw page. Bank transfer: You need to add a bank account before submitting a withdrawal request. The bank account name must match with your real name.

 

Mobile Information

• FUN88 MOBILE SITE

Fun88 has an easy to use mobile website that allows you to access Fun88 anytime and anywhere straight from your mobile phone. Designed with a user friendly and comprehensive interface, members can now access Fun88 Sportsbook, casino and games across phones from Apple, Android, & Windows .
Fun88 Mobile website is extremely fast and secure which covers most features available on Fun88 website.

• WHAT DOES FUN88 MOBILE SITE OFFER?

Fun88 Mobile site offers four Fun88 products which include Sportsbook, Exchange, Live Dealer, Slot and Poker. Banking options such as deposit, withdrawal and transfer can also be accessed on the the mobile site.

• HOW DO I GET FUN88 MOBILE ON MY PHONE?

Fun88 platform can be accessed on mobile in 3 ways. 
Option 1: Download our mobile application
Option 2: Scan the QR code below: 

• WHAT MOBILE PHONES ARE COMPATIBLE WITH FUN88 MOBILE SITE?

Fun88 Mobile is compatible with a huge range of phones. We are constantly working to ensure more models are fully supported. You may contact our customer support team for any problems you might have encountered while using our mobile site.

• HOW MUCH WILL FUN88 MOBILE COST TO ME?

Fun88 Mobile platform is free to anyone with a Fun88 account. The only charges are those applied by your mobile service provider for using their data services. For data charge information, please contact your mobile service provider.

• WHAT HAPPENS IF I LOSE CONNECTION WHILE PLACING A BET?

Should there be connection disruption whilst using Fun88 Mobile, you can resume using the site once the mobile signal is restored. Bets are not confirmed unless a bet receipt number has been displayed. You can also check all bets from the Statement section.

• WHAT HAPPENS IF I RECEIVE A CALL OR A SMS WHILE USING THE SERVICE?

Inbound voice and SMS traffic will still be received by your phone while using Fun88 Mobile. For most supported handsets, calls can be picked up and will return you to the site once finished.

• CAN I USE THE MOBILE SITE WITH MY EXISTING USERNAME AND PASSWORD?

Yes.

• CAN I LOGIN ON THE MOBILE SITE WHILE I AM LOGGED IN ON THE MAIN WEBSITE?

No

• CAN I USE FUN88 ON THE MOVE ABROAD?

Yes. Fun88 Mobile can be accessed abroad as long as your mobile service provider allows you to roam on foreign networks and the network you have roamed onto supports mobile internet. However, significantly higher data charges may apply. Contact your mobile service provider for more details.

Promotions

How to apply for a promotion?

Once you login, you can see a “My Promotion” tab on Profile Centre. You will see all available offers with BLUE button, just click on the "Apply Now" to claim the bonus.

Automated Participation: Meaning you are automatically participating in this promotion.

You must fulfil the rollover requirements before submitting a withdrawal request.

You can’t transfer your funds before completing rollover requirements.

If you lose all and wallet balance becomes zero, system will zero out the rollover requirement, it won’t be carried forward to the next deposit fund.